Welcome to Style Step Shoes Shop’s FAQ section! We’ve compiled answers to the most common questions about our wide-fit shoes, shipping policies, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].

About Our Products

Q: What makes BILLY Wide Shoes special?
A: Our BILLY Wide Shoes collection is specially designed to provide exceptional comfort without sacrificing style. We focus on creating shoes that accommodate wider feet while maintaining fashionable designs for men, women, and children.
Q: Do you offer shoes for the whole family?
A: Absolutely! We’re proud to offer stylish wide-fit options across all our collections: Styles for Kids, Styles for Men, and Styles for Women – making us your one-stop shop for family footwear.
Q: How do I know which size to order?
A: Each product page includes detailed sizing charts for men, women, and children. We recommend measuring your feet and comparing with our charts for the perfect fit. Remember, all our shoes are designed with extra width for superior comfort.

Ordering & Account Questions

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: How can I track my order?
A: Once your order ships, we’ll send you a confirmation email with your tracking number. You can use this to follow your package’s journey right to your doorstep!
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to get your shoes to you fast! If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
– Free Shipping (orders over $50 via EMS): 15-25 business days after processing
All orders take 1-2 business days to process before shipping.
Q: Do you ship internationally?
A: Yes! We ship worldwide except to some remote areas and parts of Asia. Our Tucson-based team personally oversees every international shipment to ensure quality service.
Q: What if my package doesn’t arrive within the estimated timeframe?
A: While we work with premium carriers to ensure timely delivery, occasional delays can happen. If your order doesn’t arrive when expected, please contact our customer service team at [email protected] and we’ll investigate immediately.

Returns & Exchanges

Q: What’s your return policy?
A: We want you to be completely satisfied! You may return any unworn items within 15 days of delivery for a full refund. Please email us at [email protected] to initiate a return.
Q: How do exchanges work?
A: For size exchanges, please return the original shoes following our return process and place a new order for your preferred size. This ensures you get your replacement as quickly as possible.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.

Still Have Questions?

Our customer service team is always happy to help! Reach us at [email protected] or write to us at:

Style Step Shoes Shop
3577 Polk Street
Tucson, US 85701

Thank you for choosing Style Step Shoes Shop – where comfort meets style in every step!