At Style Step Shoes Shop, we want you to be completely satisfied with your purchase of our wide-fit shoes, including our popular BILLY Wide Shoes and styles for men, women, and children. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. To be eligible for a return:

  • Items must be in their original condition with all tags attached
  • Shoes must show no signs of wear and have their original packaging
  • Proof of purchase is required (order number or receipt)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Shoes that show any signs of wear (scuffs, dirt, or creases)
  • Items without original packaging
  • Personalized or custom-ordered products

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Us Within 15 Days

Email our customer service team at [email protected] with your return/exchange request. Please include:

  • Your order number
  • The item(s) you wish to return/exchange
  • The reason for return
  • Whether you prefer a refund or exchange
Sample Return Request Email: Subject: Return Request for Order #[Your Order Number] Dear Style Step Shoes Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: [Product Name, Size, Color] Reason for return: [Please specify] Preferred resolution: [Refund/Exchange for (specify size/style if exchanging)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Return Authorization

We’ll respond within 1-2 business days with:

  • A Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Return address (our warehouse in Tucson, AZ)

Step 3: Package and Ship Your Return

Please include:

  • The RMA number clearly visible on the package
  • All original packaging and accessories
  • A copy of your order confirmation (if possible)

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • We’ll process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You should see the credit in your account within 5-10 business days, depending on your financial institution

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping rates apply for the new item unless the exchange is due to our error
  • If the exchange item is of higher value, you’ll need to pay the difference

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Customs fees and import duties are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free return and replacement

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Style Step Shoes Shop, 3577 Polk Street, Tucson, US 85701

We aim to respond to all inquiries within 1-2 business days.