At Style Step Shoes Shop, we specialize in comfortable wide-fit footwear for the whole family, including our signature BILLY Wide Shoes and styles for men, women, and children. We want your shopping experience to be as comfortable as our shoes, which is why we’ve created this clear guide to our shipping and returns processes.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding some Asian and remote areas):

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95 USD
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over $50 USD
    • Delivery Time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges Policy

We stand behind our wide-fit footwear and want you to be completely satisfied with your purchase from our collections (BILLY Wide Shoes, Styles for Kids, Men, and Women). If you need to return or exchange an item, please follow these guidelines:

Eligibility Requirements

  • Returns must be initiated within 15 days of delivery
  • Items must be unworn, undamaged, and in original condition
  • All original tags must be attached
  • Shoes must show no signs of wear (scuffs, dirt, or creases)
  • Original packaging must be included
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

  • Shoes showing any signs of wear
  • Items without original packaging
  • Personalized or custom-ordered products

How to Return or Exchange

Step 1: Contact Us Within 15 Days

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange (name, size, color)
  • Reason for return
  • Whether you prefer a refund or exchange
Sample Email:

Subject: Return Request for Order #[Your Order Number]
Dear Style Step Shoes Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify size/style if exchanging)]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Return Authorization

We’ll respond within 1-2 business days with:

  • A Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Our warehouse address in Tucson, AZ

Step 3: Package and Ship Your Return

Please include:

  • The RMA number clearly visible on the package
  • All original packaging and accessories
  • A copy of your order confirmation (if possible)

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • We’ll process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You should see the credit in your account within 5-10 business days, depending on your financial institution

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping rates apply for the new item unless the exchange is due to our error
  • If the exchange item is of higher value, you’ll need to pay the difference

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Customs fees and import duties are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free return and replacement

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping, returns or exchanges.

Contact us at:
Email: [email protected]
Mail: Style Step Shoes Shop, 3577 Polk Street, Tucson, US 85701

We aim to respond to all inquiries within 1-2 business days.