Term and Conditions

1. Our Shop

Style Step Shoes Shop specializes in comfortable wide-fit footwear for the whole family, including our signature BILLY Wide Shoes and styles for men, women, and children. We are committed to providing quality products and exceptional customer service.

Business Information:

• Business Name: Style Step Shoes Shop
• Address: 3577 Polk Street, Tucson, US 85701
• Email: [email protected]

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate, current, and complete information when making a purchase
• Use the website only for lawful purposes
• Not use our site to make false or fraudulent orders
• Not reproduce, duplicate, copy, or resell any part of our site without permission
• Be responsible for maintaining the confidentiality of your account credentials
• Be at least 18 years old or have parental consent to make purchases

3. Products and Services

Product Descriptions

We take care to ensure our product descriptions and images are accurate. However, slight variations in color or design may occur due to monitor settings. If you receive a product that substantially differs from its description, please contact us immediately.

Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or offer a suitable alternative.

Geographic Restrictions

We currently ship to most countries worldwide, excluding some Asian and remote areas. During checkout, you’ll be notified if we cannot ship to your location.

4. Order and Payment Terms

Order Process

When you place an order, you will receive an order confirmation email. This does not constitute acceptance of your order. We reserve the right to refuse any order before shipment.

Pricing

All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. Your card will be charged when we confirm your order.

5. Shipping Policy

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary depending on destination and customs processing.

International Shipping

Customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in the product price or shipping cost.

6. Returns and Exchanges

Return Policy

We accept returns within 15 days of delivery. To be eligible for return:

• Items must be unworn, undamaged, and in original condition
• All original tags must be attached
• Shoes must show no signs of wear (scuffs, dirt, or creases)
• Original packaging must be included
• Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Shoes showing any signs of wear
• Items without original packaging
• Personalized or custom-ordered products

Return Process

1. Contact us within 15 days at [email protected] with your order details
2. We’ll provide a Return Merchandise Authorization (RMA) number
3. Ship items to our warehouse in Tucson, AZ with the RMA clearly visible

Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Style Step Shoes Shop or its content suppliers and protected by international copyright laws. The “BILLY Wide Shoes” name and logo are trademarks of our shop.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

8. Liability Limitations

Style Step Shoes Shop will not be liable for any indirect, incidental, or consequential damages arising from:

• Your use or inability to use our website
• Any products purchased through our site
• Unauthorized access to or alteration of your transmissions
• Any third-party conduct on our website
• Any delay or failure in performance beyond our control

Our maximum liability for any claim related to your purchase is limited to the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our site after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms, please contact us:

• Email: [email protected]
• Mail: Style Step Shoes Shop, 3577 Polk Street, Tucson, US 85701

We aim to respond to all inquiries within 1-2 business days.